Shipping Policy

Thank you for shopping with Cell Boutique. We are committed to delivering your orders safely and efficiently.

Order Processing

Orders are processed after payment has been successfully confirmed.
Processing times may vary depending on product availability and order verification.
Orders placed on weekends or public holidays may be processed on the next business day.

Shipping Time

Estimated delivery time is typically 2–3 business days depending on your location and courier operations.

Please note that delivery times are estimates and may occasionally be affected by:

Weather conditions
Courier delays
High order volumes
Public holidays
Remote delivery areas

Shipping Coverage

We currently deliver within South Africa.

Delivery availability may vary depending on the courier service coverage in certain areas.

Shipping Fees

Shipping fees, where applicable, will be displayed during checkout before payment is completed.

Promotional free shipping offers may apply on selected orders or during special campaigns.

Order Tracking

Once your order has been shipped, tracking information may be provided where available so you can monitor your delivery status.

Delivery Information

Customers are responsible for providing accurate shipping details.

Cell Boutique will not be responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete delivery information.

Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or incorrect details:

The courier may attempt re-delivery
Additional delivery charges may apply
Orders returned to us may require additional shipping payment before resending

Damaged or Missing Orders

Customers should inspect their package immediately upon delivery.

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of receiving the package with clear photos and order details.