Refund policy

Return & Refund Policy

Welcome to Cell Boutique. We value our customers and aim to provide quality products and reliable service. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Customers may request a return within 7 days of receiving the product.

To qualify for a return:

  • The item must be in its original condition
  • The item must not be physically damaged
  • The product must include original packaging, accessories, and proof of purchase
  • The device must not be locked to an iCloud account or user account

We reserve the right to reject returns that do not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return:

  • Devices with physical damage caused after delivery
  • Products damaged by water, misuse, or unauthorized repairs
  • Accessories and consumable items unless faulty upon arrival
  • Devices that have been modified or tampered with

Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method
  • Processing times may vary depending on your bank or payment provider
  • Shipping fees may not be refundable unless the return is due to our error

Exchanges

We only replace items if they are defective, damaged on arrival, or incorrect.

If you receive the wrong product or a faulty item, please contact us within 48 hours of delivery.

Warranty

Selected devices may include a limited warranty covering manufacturer defects or hardware faults not caused by accidental damage, liquid damage, misuse, or unauthorized repairs.

Warranty terms may vary depending on the product.

Shipping & Delivery

Orders are processed and shipped as quickly as possible. Estimated delivery times are typically 2–3 business days depending on your location and courier availability.

Please ensure your delivery information is accurate. Cell Boutique will not be responsible for delays caused by incorrect customer information.

Inspection Upon Delivery

Customers are encouraged to inspect products immediately upon delivery. Any issues, missing items, or damage should be reported promptly.

Fraud Prevention

For security purposes, Cell Boutique reserves the right to:

  • Verify customer information before processing orders
  • Cancel suspicious or fraudulent transactions
  • Request additional verification where necessary

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our support team through our website contact page or official business communicationÂ