Contact Us
Get in Touch with Cell Boutique
We're here to help with all your questions about our pre-owned Apple devices and services. Whether you're looking for the right iPhone, MacBook, AirPods, Apple Watch, or need assistance with an existing order, our friendly support team is ready to assist you.
At Cell Boutique, we're committed to providing quality-tested Apple products, excellent customer service, and a smooth shopping experience for customers across South Africa. We aim to respond to all enquiries as quickly as possible during our business hours.
If you're unsure which device best suits your needs, feel free to contact us. We'll gladly help you choose the right product based on your budget, lifestyle, and requirements.
Contact information
email: cellboutique07@gmail.com
Phone / WhatsApp: +27 78 584 5590
Business Hours:
- Monday – Friday: 8:00 AM – 5:00 PM
- Saturday: 9:00 AM – 1:00 PM
- Sunday & Public Holidays: Closed
How We Can Help
Our team can assist you with:
- Product recommendations
- Order enquiries
- Delivery and shipping questions
- Warranty claims
- Returns and exchanges
- Payment assistance
- General customer support
No matter your question, we're committed to providing prompt, professional, and friendly service.
Shipping & Delivery Support
Need help with your delivery? Once your order has been dispatched, you'll receive tracking details so you can monitor your shipment. If your tracking information hasn't updated or your parcel is delayed, contact our support team with your order number, and we'll investigate the issue with the courier and keep you informed.
Returns Support
If you need to return a product, please contact us before sending it back. Our team will explain the return process and provide the necessary instructions. To help us assist you quickly, please include your order number and a brief description of the issue when you contact us.
Warranty Support
Every eligible pre-owned device purchased from Cell Boutique includes a 12-month warranty for your peace of mind. If you experience a fault covered by the warranty, contact our support team with your order details and a description of the issue. We'll assess the problem and guide you through the warranty process as efficiently as possible.
Frequently Asked Questions
How long does delivery take?
Most orders are delivered within 1-3 business days across South Africa.
Can I track my order?
Yes. Once your order has been shipped, we'll send you a tracking number so you can monitor your delivery online.
Do all devices include a warranty?
Yes. Every eligible pre-owned device comes with a 12-month warranty.
How quickly do you respond to enquiries?
We aim to respond to all emails and messages as quickly as possible during our business hours.
We're Here to Help
Customer satisfaction is our priority. Whether you have a question before placing an order or need support after your purchase, our team is ready to assist you. Thank you for choosing Cell Boutique. We look forward to helping you find the perfect pre-owned Apple device and providing you with reliable support whenever you need it.